Model Staffing: Evaluating Your Office Structure and Effectiveness

International education managers are tasked with thinking strategically to meet organization-wide expectations while sustaining a customer-centric office environment.

Managers can assess their office structure through three key priorities: data collection and analysis; evaluation of staffing models; and staff engagement and development.

By addressing these priorities, managers can create a staffing model that meets their defined objectives and ensures staff performs with a high level of knowledge and with established backup support mechanisms for when unexpected situations arise.

This NAFSA e-Learning Seminar will explore various approaches to office staffing structures and how managers can evaluate the model currently used in their offices.

Learning Outcomes

After attending this NAFSA e-Learning Seminar, participants will be able to:

• Use data to structure a staffing model that meets the needs of both your office and your customers while also improving services;
• Analyze how managers can design or revamp their chosen office model and how to evaluate if it’s working; and
• Identify staff retention practices that incorporate professional development for different career stages.

The content of this NAFSA e-Learning Seminar will appeal to professionals working in international student services; recruitment and admissions; campus education abroad offices; and academic and student affairs.

Presenters

Chrissie Faupel
University of South Carolina

Chrissie Faupel is the assistant director of undergraduate advising in the University of South Carolina’s Study Abroad Office. Her main responsibilities include managing the advising processes in the office, in addition to holding advising hours; managing an exchange and scholarship portfolio; and supervising the office’s study abroad advisers.

Elizabeth Leibach
University of Kentucky

Elizabeth Leibach is the director of international student and scholar services in the University of Kentucky's International Center. Leibach has held international education leadership positions for approximately 20 years within several knowledge communities, including international admissions; recruitment; student and faculty immigration services; and co-curricular and academic programming. She has expertise in family-based and employment-based immigration and has served on the Region VI executive team as treasurer and as lead trainer with NAFSA’s Trainer Corps. She currently serves as a member of the International Student and Scholar Regulatory Practice Committee Travel Subcommittee.

Ujjaini Sahasrabudhe
University of Southern California

Ujjaini Sahasrabudhe is the director of the Office of Graduate Admission at the University of Southern California. She is responsible for coordinating with the university’s liberal arts college and 18 professional schools to determine operational strategies and management for the Office of Graduate Admission. She holds master’s degrees in human development and family studies, as well as social and multicultural foundations of education. She has presented at conferences such as NAFSA, NAGAP, Association for the Study of Higher Education (ASHE), and Comparative and International Education Society (CIES). She also serves as the managing editor for NAFSA’s IEM Spotlight e-newsletter.