NAFSA e-Learning FAQ

What Do Others Say About NAFSA e-Learning?

• This course is more modern and more interactive than other online courses I've taken. It's user-friendly.
• Technologically more advanced than most learning venues I've seen online.
• E-courses can be complicated, but this one is easily understandable and puts me at ease.
• Very visual and easy to use and navigate.
• Interactive, fun, and informative.
• Does more than any other site I'm used to working with. Not just linking to a PowerPoint but linking to a more high tech player with more interactive slides. I think it will be a better learning tool than just a simple PowerPoint presentation might be.

How Often Are Courses Offered?

Courses are offered when you need it. You will have 60 days from registration to complete and revisit the content.

What Can I Expect From a NAFSA e-Learning Course?

From the convenience and comfort of your own environment, you'll gain lots of insights and hints to help make you more effective at your job. Each course is interactive, fun, and engaging and offers knowledge and information to fit any work or personal schedule. Included are valuable resources, worksheets, glossary, and a companion workbook to continue and reinforce your learning after completing the course.

What Materials Will I Receive?

You'll be surprised what you'll be able to take away with you. To begin, there will be a Companion Workbook that you'll use and complete as you go through the course—useful later as a reference resource.  Your e-Learning dean may also include additional resources to fortify your learning.

There are PDF documents you'll be able to download onto your computer and print out for future reference. A few of these documents are the Companion Workbook, Course Resources, Glossary, and Participant Guide to e-Learning.

How Much Time Can I Expect to Spend on a Module?

Each module is designed to fit into an international educator's busy work schedule, such as between appointments and meetings. Depending on your learning style, time, and interruptions, completion time may be extended. A module could take you as little as 20 minutes to as long as two hours. Spend as much time as you require in each module to ensure you understand the subject matter. There is no limit as to how many times you can go through a module as you have full access to the course for the entire 60-day period.

If you do get interrupted or are unable to complete the module, click the pause button on the Scrub bar, minimize the window to the taskbar, then maximize the window when you are ready to continue the module.

How Long Do I Have to Complete the Course?

Each participant has access to a course for a period of 60 days from the point of your registration. Should you complete all the modules before that time, feel free to return to these modules to review and deepen your learning.

If the course is not completed within the time frame, extensions will not be granted.

Are There Additional Materials to Buy, Such as Books, etc.?

No, each course is self-contained. There are attachments, resource pages with links, a glossary of terms, and recommended books for reference. A major resource will be a Companion Workbook which you will use for the length of the course.

How Do I Get My Assignments?

Generally, once you log in, you will read over the materials in the first topic box for pertinent information and go from there.

You may progress from the first module through to the last module; or you could jump from topic to topic.

Please use the Companion Workbook as you go through the modules. The exercises and illustrations reinforce the information and will serve as a resource after you complete the course. Download the PDF document to your desktop and consider printing it out.

Is there official certification for the course? Do you offer credits?

Upon completion of the course, participants can download a certificate of completion from the course platform. However, we stress that this is a recognition of having completed the course - it is not any kind of recognized certification. That said, many NAFSA e-learning participants list the course in the education section of their résumé.

I took the course a couple of months ago and lost my notes. Can you give me access again?

Unfortunately, we are unable to give access after the course is completed. Please contact Learning and Training and we all be able to send you an electronic version of the companion workbook for the course and you can review the information in there.

I cannot find the answer to my question in these FAQs. What should I do?

Feel free to contact Learning and Training.

When can I enroll?

The course content is available to you when you need it. Your registration receipt will share the link to your content. Please note that you will have 60 days to access the content before it expires.

Do I have to be a member to register?

No. You will be prompted to login or create a NAFSA account in order to purchase the course. However, having an account is free and does not make you a NAFSA member. 

Can I fax my registration?

Please purchase this course with your or your institution's credit card through the NAFSA Shop.

If you can only pay by check please contact Learning and Training for next steps. However, please note that those paying by check will have to wait longer due to the process and might be deferred to the next available cohort.

Have you received my registration ? I haven't heard anything from NAFSA.

Your receipt will provide you with your link to your content. Note that there may be a slight delay as technology updates. Generally, you will have access within minutes of your registration. If you do not see your link in your receipt or in your My NAFSA purchases, or by going directly to the e-Learning portal and logging in. If you have any other questions, please contact Learning and Training.

How Can I Make Changes to My Registration?

Requests to change, add, or cancel e-Learning registration must be made in writing and received via e-mail seven days before the course start date.

All requests for changes, cancellations, and refunds should contact Learning and Training.

My institution is a member. Why isn't the website giving me member pricing?

In order to get the member discount on a product order or event registration, the order or registration and the membership must be under the same name.

How can I get a receipt?

1. Navigate to www.nafsa.org.
2. Click Login in the upper right-hand corner and enter your credentials.
3. Click on MyNAFSA in the upper right-hand corner.
4. Click on My Purchases and scroll down to My Recent Transactions. 
5. Click on View Previous Orders; this will take you to a page with a list of all your orders. Each item will have a link to a receipt.

What is NAFSA's e-Learning Cancellation/Refund Policy?

NAFSA does not set a minimum enrollment requirement for self-paced and on-demand programs, avoiding the possibility of course session cancellations. If participants are dissatisfied with the product for any reason, NAFSA requires that a written refund request be submitted to Learning and Training within seven (7) days of course purchase. Requests for refunds received after this period may not be eligible for reimbursement, subject to a case-by-case review.

Refunds, if applicable, will be processed within 4 to 6 weeks from the course’s start date. Credit card payments will receive a credit issued to the respective account, while refunds for other payment methods will be provided via check.

A cancellation/processing fee of $75 (USD) will be deducted from registration refunds to cover administrative costs.

How do I access the course?

If you have not received course access instructions by the start date, please check your spam box or simply follow the instructions copied below.

1. Log in to your account on our e-Learning platform with your NAFSA credentials. Note: If you have forgotten your password, please have it reset.
2. Click on your username in the top right hand corner to access your profile.
3. If you have not already entered your access code, click on the “Access Codes” tab and paste the code into the box then click “Apply.”
4. Click on the "My Activity" tab on your profile page and you will see your e-Learning course listed in that section.
5. You will be able to click on the course and access all active content items.

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Why am I getting the error message "Sorry, there was a problem serving the requested page"?

This can be caused by corrupted cookies or cookies that are blocked. Try deleting your cache. Each time you access a file through your web browser (Internet Explorer, Firefox, Chrome, etc.), the browser caches (i.e., stores) it so it does not have to keep retrieving the same files or images from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

Why Can't I Log in?

There could be many reasons but most probably you may have forgotten your password, tried the wrong one, or entered it incorrectly. If you have forgotten your password, please have it reset.

Some other things to think about include:

• Does your password contain a mixture of upper- and lowercase letters? Passwords are case sensitive so be sure to entire them correctly.
• Are cookies enabled on your browser?

What Requirements Do I Need to View Each Module or Topic?

To view the individual modules and PDF documents, you will need to have one of the following browsers:

• Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
• Macintosh: Firefox 1.x and later, Safari 3 and later
• Linux: Firefox 1.x and later