Department of Labor Inquiries

IssueNet

Report your DOL issues or concerns to the ISS Regulatory Practice Committee through IssueNet: Report an Issue.

Please note: NAFSA does not provide case-specific assistance with DOL cases; however, NAFSA does have regular liaison with DOL and can pass on general questions, trends, etc.

For Technical Assistance with the LCA Online System

For computer-related issues such as access to the system, resetting user passwords, system delays or timeout errors, or other technical problems with the LCA Online System, e-mail: LCAHELP@dol.gov

For Technical Assistance with the iCERT Portal

For computer-related issues such as access to the system, resetting user passwords, system delays or timeout errors, or other technical problems with the iCERT Portal, e-mail: OFLC.Portal@dol.gov.

For more urgent iCERT system issues, please contact the following individuals within the ETA Office of Performance and Technology (PROTECH):

• Mr. John Beverly, Administrator, PROTECH
  • Phone: 202-693-3502, Email: beverly.john[at]dol.gov
• Mr. David Wilson, Chief, Division of Application Development
  • Phone: 202-693-3493, Email: wilson.david[at]dol.gov

For Other LCA Program Assistance

The Office of Foreign Labor Certification has implemented a dedicated Help Desk Unit at the Chicago National Processing Center (CNPC) to serve as a resource to those employers and or their representatives filing Labor Condition Applications (LCAs) with the Department of Labor. The Help Desk e-mail box will be monitored daily Monday through Friday during the business hours of 8:30 AM to 5:00 PM Central Time, and inquiries will be handled "as expeditiously as possible."
E-mail LCA.CHICAGO@dol.gov for program-related questions/issues.

In the subject line, include the [LCA Case Number] and one of the following references:

• General LCA Question
• Case Status Inquiry
• LCA Account Question/Issue

Example: [LCA Case Number] Case Status Inquiry

, include the following information:

• LCA Case Number
• Contact information (return phone number or e-mail address)
• Relationship to applicant (e.g., attorney/agent representing employer)
• Your specific question and/or additional information, such as employer name or specific filing issue.

See DOL Creates Labor Condition Application (LCA) Help Desk for more information.

To Withdraw an LCA

An employer or employer's authorized representative may at any time withdraw a Certified LCA by written request or through an e-mail request as specified below.

E-mail Option:
A PDF attachment of the LCA may be e-mailed to the Chicago National Processing Center at LCA.Chicago@dol.gov.
The e-mail must include:

1. A subject line that reads "Certified LCA Withdrawal Request."
2. The employer's name.
3. The Employment and Training Administration (ETA) case number that begins with the letter "I"
4. Language indicating the employer's reason for withdrawing the LCA.

A written request and cover letter on professional letterhead may be mailed or faxed to the following address:

Attn: LCA Withdrawal
U.S. Department of Labor
Employment and Training Administration
Office of Foreign Labor Certification
844 N. Rush Street, 12th floor
Chicago, IL 60611

Fax Number: (312) 886-1688

The cover letter for the LCA withdrawal must include:

1. The employer's name;
2. The Employment and Training Administration (ETA) case number that begins with the letter "I";
3. Language indicating the employer's reason for withdrawing the LCA;
4. Language indicating that there are no workers employed on the LCA pursuant to it being withdrawn; and
   
5. The Federal Employer Identification Number (FEIN) may be included but is not required.

Note: DOL is unable to process withdrawal requests over the phone, or through a written e-mail without the LCA attached.

Inquiries Regarding Labor Certifications for PERM Program

For current PERM processing times: See the "Performance Information" tab on the home page for the iCERT Portal.
If case is outside the estimated processing times: E-mail PLC.Atlanta@dol.gov

• If it has been more than 120 days since filing and you have not received notice of an audit or resolution: E-mail PLC.Atlanta@dol.gov
• If you have received notice of an audit, but the filing date is before the current processing times listed for audits:E-mail PLC.Atlanta@dol.gov

For other problems or issues related to specific PERM applications, e-mail PLC.Atlanta@dol.gov
For technical problems or issues related to general system related matters, e-mail plc.help@dol.gov
For problems and issues related to PERM employer/company registration or verification, e-mail BE-RFI.Atlanta@dol.gov