Webinar FAQ

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How Does it Work?
What Does it Cost?
Can I Purchase a Recording of a Past Webinar?
What is the Cancellation/Refund Policy?
What time do NAFSA webinars begin and how long do they last?
Can more than one person view the webinar at my university?
Will I be able to ask the presenters questions?
Will I get a copy of the presenters' PowerPoint?
I've joined the event, why can't I see the slides?
What computer technology do I need in order to participate?
How do I test my computer ahead of time to make sure it's compatible?
What are the basic telephone requirements for the audio portion of a NAFSA webinar?
If my organization is located outside the United States, can I avoid toll charges?
How do I connect into the webinar?
How can I get further technical assistance?

How Does it Work?

Register online and then invite colleagues to join you on the day of the event. With one computer, a projection screen, and a speaker phone, your attendance is only limited by the number of available chairs!
After registering, please read about the necessary technology requirements.
The Friday before the live webinar, you will receive instructions on how to view the webinar online and join in an audio teleconference.
On the day of the event, you and the others you invited log on to a single computer for video, call the provided phone number for audio, and start learning. You'll be able to ask questions and participate in polls throughout each webinar.

What Does it Cost?

The cost to participate is $149 per webinar for NAFSA members and $189 for nonmembers. Please remember to encourage others to view the session at no additional cost. If you and nine others attend the webinar, the cost could be as low as $14 each. Webinars are an efficient way to stay up-to-date on important issues that benefit you and your organization.

Can I purchase a recording of a past webinar?

Yes! You can purchase a recording of past webinar recordings. To view a list of past webinars visit www.nasfa.org/pastwebinars. Pricing for past webinar recordings can be found below:

Num.	Member	Non.
1	$69 ea.	$99 ea.
2	$59 ea.	$89 ea.
3 or more	$49 ea.	$79 ea.

What is the Cancellation/Refund Policy?

Cancellation of webinar registrations and requests for refunds must be made in writing or by e-mail and received no later than 24 hours before the start of the webinar. A $35 for members/$55 for nonmembers (USD) cancellation fee will be deducted from the webinar registration refund checks or credits. Refunds, if appropriate, will be processed four to six weeks after the date of the webinar. If payment is made by credit card, a credit will be issued to your credit card account; otherwise, a refund check will be issued. The NAFSA registration staff will do their utmost to process refunds in a timely manner.

What time do NAFSA webinars begin and how long do they last?

All NAFSA webinars begin at 3:00 p.m. EST/EDT (Eastern Standard/Eastern Daylight Time) and will last for 90 minutes.

Can more than one person view the webinar at my university?

Yes! You are encouraged to make this a learning event for your university community. Talk to your AV support group on campus to learn how to broadcast this event to a room of attendees.

Will I be able to ask the presenters questions?

There are question and answer periods during each webinar. The 90 minutes webinar format is designed to accomodate more questions and answer time during and at the conclusion of the webinar. You may pose questions over the phone or online.

Will I get a copy of the presenters' PowerPoint?

All registered attendees receive the presenters' PowerPoint as a handout with your login information. Questions asked during the session, with written answers from the presenters, are sent following the event.

I've joined the event, why can't I see the slides?

If you aren't seeing slides, you'll need to clear your browser cache and Flash cookies. Click the links below to find out how.

What computer technology do I need in order to participate?

All major operating systems including Windows 2000 or later, Mac OS 10.4 or later, Linux, Android, and iOS are supported
Adobe Flash Player 10 or later (download the omNovia application from the App Store instead if using iOS)
Broadband Internet connection (256 Kbps or more)
No network blocks or filters that disable streaming media

How do I test my computer ahead of time to make sure it's compatible?

Join our test event to make sure your computer is compatible and has no network restrictions on streaming media. Keep in mind that your computer and network configurations can change over time, so we recommend testing your computer before each webinar.

What are the basic telephone requirements for the audio portion of a NAFSA webinar?

The audio portion of an event is delivered through your telephone. Here are the basic requirements to attend an event:

A standard wired telephone (or speakerphone for a group) is recommended.
Cell phones and cordless phones can result in greatly diminished audio quality and are strongly discouraged.
VolP telephone systems have been used with varying success--hence they are not recommended.

If my organization is located outside the United States, can I avoid toll charges?

You can possibly avoid toll charges by checking the telephone connection from your organization in the room or desk you and your group will be attending. Call this toll-free number in the United States: 800.775.7654. The number reaches NAFSA's conferencing service, KRM Information Services Customer Service. Advise the operator that you are testing your connection from outside the United States for an upcoming NAFSA webinar. If you are successful in getting through, you should be able to join the live event normally. If you are not able to get through, KRM offers a local toll number: 715.832.8143 (toll charges will apply).

How do I connect into the webinar?

A few days before the webinar, you will receive detailed dial-in and login instructions and the handouts for the presentation.

How can I get further technical assistance?

Contact KRM Customer Service Monday - Friday from 8 a.m. to 4:30 p.m. Central Time at 1.800.775.7654 or custserv[at]krm.com.