Webinar FAQ

Can more than one person view the webinar at my university?
Yes! You are encouraged to make this a learning event for your university community. Talk to your AV support group on campus to learn how to broadcast this event to a room of attendees.
Will I be able to ask the presenters questions?
There are question and answer periods during each webinar. You may pose questions over the phone or online. Any questions that were not answered during the webinar will be answered by the presenters at a later time. The complete list of questions and answers will be sent to attendees as an e-mail attachment.
Will I get a copy of the presenters' PowerPoint?
All registered attendees receive the presenters' PowerPoint as a handout with your login information. Questions asked during the session, with written answers from the presenters, are sent following the event.
What technology do I need to have in order to participate?
Microsoft Windows 95, 98, ME (Millennium Edition), XP, NT, 2000, or Vista. Intel Pentium 166 MHz or faster processor. 32 MB RAM (64 MB Recommended). Microsoft Internet Explorer 4.x or later, Netscape Navigator 4.x, or AOL 5.0 or later. JavaScript and cookies enabled on the Web browser; ActiveX enabled on Internet Explorer 56K or faster Internet connection.
Can I use a MAC in order to participate?
Mac OS X (Jaguar, Panther and Tiger) can connect as an attendee for the event (but not as a Panelist) through Mozilla, Firefox and IE. Settings such as JavaScript and cookies must be enabled (10.2 - Java 1.4.2x).
How do I log in?
A few days before the webinar, you will receive detailed login instructions and the handouts for the presentation.
How can I cancel or get a refund?
Cancellation of webinar registrations and requests for refunds must be made in writing or by e-mail—received no later than 24 hours before the start of the webinar. A $35 for members/$ 55 for nonmembers (USD) cancellation fee will be deducted from the webinar registration refund checks or credits. Refunds, if appropriate, will be processed four to six weeks after the date of the webinar. If payment is made by credit card, a credit will be issued to your credit card account; otherwise, a refund check will be issued. The NAFSA registration staff will do their utmost to process refunds in a timely manner.